Knowledgebase

Pricing FAQ


Here are some of our most frequently asked questions about pricing. If your question isn’t answered here, please contact support.

Does Load Impact have a concept of VU Hours?

No - There is no concept of VU hours for our plans. You can run all your tests up to the maximum limits as defined by your subscription.

What tests count against my monthly limit?

Only tests executed on the Load Impact cloud or streamed to the Load Impact cloud will count against your total number of tests. Specifically tests run with the cloud command or -o cloud flag. e.g. k6 cloud myScript.js or k6 run myScript.js -o cloud

Can I pay with a PO or Wire transfer?

Yes - please contact sales or support to initiate the process

Do you offer discounts for: Non-profits? Gov’t organizations? Education institutions? Start-ups?

Yes we offer discounts on our base subscriptions. Please contact sales to confirm your eligibility and a custom quote

Do plans autorenew?

Yes - our online plans will autorenew, however they can be canceled at any time in app, for any reason.

Can I upgrade or downgrade my plan?

Yes - You can upgrade or downgrade.

Upgrades result in a prorated amount being applied towards your new plan. For example, if you are 15 days into a month and upgrade, about 50% of your current subscription would be applied towards the new plan’s cost.

Downgrades are charged immediately but do not start unti the next billing cycle. You retain the ability to test with your current plan until the next billing cycle starts.

Can I specify a billing contact to receive monthly receipts?

Yes - within the billing menu, you can specify a billing email address. We will send a copy of the receipt to this email upon each renewal.

How do I get an invoice/receipt for my purchase?

These are located in the billing menu

To get a invoice/receipt for your purchase: Click drop down next to your name in app -> billing Scroll down to the “Payments” category. Click the “View receipt” button.

You can choose to either save or print the receipt. Your receipt number is considered your invoice number.

My receipt details aren’t correct, help!

Please update the billing details in the billing menu. This will regenerate the receipts with proper address, company name and other details.

I’ve been charged VAT but have a valid VAT number

For Swedish organizations - we must charge this as we are based in Sweden

For other EU organizations - please be sure to enter your VAT number in the billing menu. If you have forgotten to add your VAT number and it is the same calendar month as your charge, please contact support for potential options on adjusting the charge.

Do you offer professional services or help with scripting?

Yes - we have a professional services team that can be engaged to assist in your testing. This team can be utilized to just give a hand with scripting or execute entire projects based on your need. Please contact sales for more information. Note: Projects need to be scoped and typically require a 1-2 week lead time, depending on availablity.

But you can run tests without even registering an account, can’t you?

Yes, when you are not logged on, you can always run anonymous tests from the loadimpact.com start page. However, results from anonymous tests are indexed by search engines and publicly displayed for all to see. As they are fully automatic, they can also not be configured in any way – you can’t decide exactly what pages will be loaded during the test or what load levels will be used.